Refund Policy
At Sarang Infotech, we are committed to providing high-quality software solutions and exceptional customer service. However, we understand that there may be situations where a refund request arises. This Refund Policy outlines the circumstances under which refunds are processed, as well as the conditions that apply.
1. General Refund Policy
- Services Provided: Our services include custom software development, system integration, consulting, and other related software solutions. Since the nature of our services is often intangible (e.g., custom code, consulting), it is important to review the terms of the project or service agreement before initiating any work.
- Refund Eligibility: Refunds will be considered on a case-by-case basis and are subject to the terms and conditions specified in the service agreement. Refund eligibility may vary depending on the stage of the service provided.
2. Refunds for Custom Software Development Services
- Before Project Commencement: If the client cancels the project before the development process begins, a full refund of the upfront payment may be provided, minus any processing or administrative fees as outlined in the agreement.
- After Project Commencement: Once development has started, refunds may be subject to the completion of milestones and deliverables. If the client decides to cancel the project after the development process has begun, only a partial refund will be considered, based on the progress and work already completed.
- Milestone-Based Projects: For projects with milestone-based payments, the refund will be calculated based on the work completed at the time of the cancellation. No refunds will be granted for services rendered or for milestones that have already been completed.
- Completion and Delivery: Once the project is completed and delivered as per the terms outlined in the agreement, no refunds will be granted. The final delivery is considered an acceptance of the work completed.
3. Refunds for Software Maintenance or Support Services
- Monthly/Annual Subscriptions: If the client has subscribed to our software maintenance or support services on a recurring basis (monthly or annually), refunds for unused periods will be considered only if a cancellation request is received within [2-3 number of days] days from the renewal date.
- Post-Renewal Cancellations: After the renewal date, no refund will be provided for the ongoing subscription period.
4. Refunds for Consulting and Other Services
- Before Service Commencement: If a client decides to cancel a consulting engagement or other services before work has started, a full refund of any advance payment will be issued, minus any applicable administrative or booking fees.
- After Service Commencement: Once the consulting or service engagement has begun, refunds will be considered only if a client is unsatisfied due to non-performance or failure to deliver the agreed-upon services. In such cases, the client must submit detailed feedback, and we will attempt to resolve the issue. If the issue cannot be resolved satisfactorily, a partial refund may be issued, depending on the work completed.
5. Non-Refundable Charges
The following charges are non-refundable:
- Payments made for services that have been fully rendered or completed (e.g., software delivered, consulting completed)
- Administrative fees, setup fees, and processing fees
- Charges related to third-party services (such as licenses or tools purchased on behalf of the client)
6. Refund Process
To request a refund, please contact us at mitulsonani165@gmail.com with the following details:
- Project or service name
- Invoice or payment details
- Reason for refund request
- Any supporting documents or correspondence (if applicable)
Once the request is received, If a refund is granted, the refund will be processed and credited to the original payment method used 7-10 business days.
7. Dispute Resolution
If you are dissatisfied with any aspect of our services or refund process, we encourage you to contact us so we can resolve any issues. We are committed to customer satisfaction and will work with you to find a fair and amicable solution.
8. Changes to the Refund Policy
Sarang Infotech reserves the right to modify this Refund Policy at any time. Any changes will be communicated via our website or directly to clients, and the updated policy will apply to all future transactions and services.
This refund policy outlines typical terms for a software services company. Please ensure it aligns with your specific business agreements and consult a legal professional for further customization and compliance with applicable laws.